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It is impossible not to make a mistake at some points in your life. We may as well accept that some thing will go wrong and we will be to blame. It is therefore sensible to work out some strategies for apologizing, and the best way to apologize is by letter. This way you can take care over every work you write— which you can’t do if you say sorry to someone in person.

We all say or do something that we wish we hadn’t said or done. You may say something that accidentally hurts someone, or you may provide a service which doesn’t come up to the standards that a client or customer expected.

You may feel that it was a genuine mistake which couldn’t be avoided. Rather than dwell on the mistake, you should quickly try to remedy（修補）the problem. An effective letter of apology is an important part of that process.

For the contents of the letter, just remember TABS—Timing, Action, Brevity, Sincerity.

The timing of a letter of apology is essential—it must be sent as soon as possible. Any delay in our sending the letter will only compound(add to) the problem. In this case “Better late than never” is not the best motto! The longer you wait before you wait before writing a letter of apology, the more it will seem that you have been coerced（被迫）into writing it.

Although it is important to recognize what has gone before, it is also essential to detail the action you plan to take to rectify whatever it was you did wrong. Research has shown that some indication that you have thought about what future action you plan to take is always well received.

A letter of apology should be brief and the word “sorry” should appear no more than twice. Indicate that you are aware using it a second time—“once again, I am so sorry for…” or “as I said earlier, I am really sorry about…”. Finally, the tone of the letter has to be sincere. In fact, the combination of all the above factors will help in this respect.

And don’t think that letters are out of date in the email—oriented 21st century. An apology email can be worse than no apology at all!

72．What kind of advice does the text suggest about apologizing?

A．It’s a good idea to write a letter of apology as soon as something has gone wrong.    

B．It’s a good idea to send several emails to apologize.

C．Write a long letter apologizing several times to make your point.

D．Wait to see how they react to your letter before planning to do anything.

73．What kind of things do you NOT apologize for?

A．A service that is not as good as it should be.

B．Genuine mistakes.

C．Car accidents.

D．Causing offence or hurt.

74．The underlined expression “Rather than dwell on the mistake” in the third paragraph means you _____.

A．should not waste time worrying about what happened.

B．should consider the problem

C．should forget about what happened.

D．should analyse who was at fault.

75．How can timing compound problems?

A．If you write immediately, they will be suspicious.

B．If you leave it for a few days, they will know it is your idea to write.

C．Waiting for a few days before you write will show your sincerity.

D．Waiting too long will make it worse because they won’t believe you mean it.

So you have been called for an interview－well done. Your effort has paid off. Now go to get the job. You will feel better at the interview if you show an understanding of the nature of the organization.

Ask someone who already does it or check it out with one of the advisers.

Ask a member of family or a friend to act as the employer and to give you a practice interview. Afterwards discuss how it went.

Think about how the employer would prefer to see your look. Remember most of the employers are over 30. It is not wise to buy new clothes that will be worn for the first time at the interview. It’s best to wear a familiar dress.

Carelessness in any of these could cost you the job. Arrive at least 15 minutes ahead of time. This will give you a chance to have a look around，read the notice board and get the feel of the place. Being late at interviews produces a bad impression. The first impression the interviewer gets of you is formed as you walk through the door，so take a couple of deep breaths.

Be ready to shake hands if the interviewer offers.

Don’t take a seat until asked. Then sit comfortably.

Remember the interviewer’s name and use it from time to time.

Be ready for the question “Is there anything you want to ask？” Before the interview you should get ready for two or three such questions. Look on these not just as a chance to get information but as a means to leave a better impression. Asking can show knowledge and avoid asking about holidays， pension (養(yǎng)老金) and so on. You can check on these later when the hoped­for job is offered.

And if you fail，look upon the interview as an experience in itself. Learn from it.

We wish you good luck and good job hunting.

1.To make a good impression on the interviewer, it is important for you __________.

A. to walk through the door quickly

B. to be a little late for the interview

C. to wear your new clothes for the first time

D. to remember the interviewer’s name and use it sometimes

2.Which of the following can you do during a job interview？

A. Remain quiet to show your calmness.

B. Discuss the pay，holidays and such things with the interviewer.

C. Ask the interviewer some personal questions such as age, marriage.

D. Be brave enough to say something about your advantage in choosing the job.

3.In which order do people usually do these steps before a job interview？

a. Asking a friend to give you a practice interview.

b. Understanding the nature of the organization.

c. Paying attention to your clothes.

d. Arriving at the place of the interview ahead of time.

e. Getting some information from the advisers.

A. a， e， b， c， d         B. d， c， b， a， e

C. b， e， a， c， d         D. b， d， a， c， e

4.The underlined sentence “Carelessness in any of these could cost you the job” means ________.

A. if you are careless，you’re sure to pay some money for the interview

B. carelessness might lead to your failure in the interview

C. to be successful in job hunting，you should pay for it

D. it sometimes needs carelessness to make you feel comfortable

The meaning of the word “volunteer ” may be a little different in different countries, but it usually means “one who offers his or her services.” There are many different ways in which people can volunteer, such as taking care of sick people, working in homes for homeless children, and picking up garbage(垃圾) from beaches and parks. Volunteers may work within their own countries or in other countries. They are often people with a strong wish to help those who are less fortunate than themselves. Volunteers don’t expect any kind of pay.
At the root of volunteering is the idea that one person may have the ability to offer services that can help other people. Tracy, a good friend of mine, however, recently came back from India with a new idea of what being a volunteer means. She worked for two and a half weeks in one of Mother Teresa’s homes in Calcutta. The following is her story.
“I first heard about Mother Teresa in my high school, we watched a video(錄像) about her work in India and all over the world. I was so moved by her spirit to help others and her endless love for every human being that after I graduated from high school, I too wanted to try her kind of work. So with two friends I flew to Calcutta for a few weeks.”
“I was asked to work in a home for sick people. I helped wash clothes and sheets, and pass out lunch. I also fed the people who were too weak to feed themselves and tried to cheer the up. I felt it was better to share with them than to think that I have helped them. To be honest, I don’t think I was helping very much. It was then that I realized that I had not really come to help, but to learn about and experience another culture(文化) that helped improve my own understanding of life and the world.”
【小題1】According to the text, a volunteer refers to a person who ______.

I worked hard for a whole week. So I decided to relax and went out of town with my son for the   1 . When we were walking on the street, we felt a little   2 . So we found a café and  3  to have lunch there. After we sat down at our table, I   4 an elderly couple having lunch at a table across the room. I must have looked over at them a few times because my son asked me if I   5  them. I shook my head and said no. But I told him that they   6  me of my own grandparents.
When the waitress came over, I asked her if she knew them. She said she did. She said it was the elderly man’s birthday today. On hearing this, I wanted to do something for them, so I told the   7  that I wanted to buy them the lunch and gave her the money.
Some time later, the elderly couple came over to   8  us. They were so excited that someone had bought them lunch. It was really a big   9  for them. They said that they had been a little   10  because their own son and daughter seemed to have   11  the old man’s birthday. But they were really cheered up by my   12 .
My son was surprised that I had paid for this couple who we didn’t know. He asked me why I did it. I smiled at him and replied that my grandparents used to go out for lunch to celebrate their birthdays in the same way and it just felt like the   13  thing to do to make this couple smile,  14  on their birthdays. Hearing my   15 , my son smiled.

We have designed all our bank cards to make your life easier.

How to use your NatWest Servicecard

As a Switch card, it lets you pay for all sorts of goods and services, whenever you see the Switch logo. The money comes straight out of your account, so you can spend as much as you like as long as you have enough money (or an agreed overdraft(透支) to cover it. It is also a cheque guarantee(擔保) card for up to the amount shown on the card. And it gives you free access to your money from over 31,000 cash machines across the UK.

How to use your NatWest Chshcard

You can use your Cashcard as a Sulo card to pay for goods and services wherever you see the Solo logo.  It can also give you access to your account and your cash from over 31,000 cash machines nationwide. You can spend or withdraw(提取) what you have in your account, or as much as your agreed overdraft limit.

Using your card abroad

You can also use your Servicecard and Cashcard when you’re abroad. You can withdraw cash at cash machines and pay for goods and services wherever you see the Cirrus or Maestro logo displayed.

We take a commission charge(手續(xù)費) of 2.25% of each cash withdrawal you make (up to ￡4) and a commission charge of 75 pence every time you use Maestro to pay for goods or services. We also apply a foreign-exchange transaction fee of 2.65%.

How to use your NatWest Credit Card

With your credit card you can do the following:

Pay for goods and services and enjoy up to 56 days’ interest-free credit.

Pay in over 24 million shops worldwide that display the Maestrocard or Visa logos.

Collect one AIR MILE for every ￡20 of spending that appears on your statement(結算單).

(This does not include foreign currency or traveler’s cheques bought, interest and other charges.)

If you carry the Servicecard or the Cashcard, _______.

   A. you can use it to guarantee things as you wish

   B. you can draw your money from cash machines conveniently

   C. you can spend as much money as you like without a limit

   D. you have to pay some extra money when you pay for services in the UK

If you withdraw ￡200 from a cash machine abroad, you will be charged ______.

   A. ￡4         B. ￡4.5        C. ￡5.25            D. ￡5.3

Which of the following is TRUE about using your NatWest Credit Card?

   A. You have to pay back with interest within 56 days.

B. You will be charged some interest beyond two months.

C. You can use the card in any shop across the world.

D. You will gain one air mile if you spend ￡20 on traveller’s cheques.

The purpose of the passage is to show you how to ______.

   A. play your cards right          B. use your cards abroad

   C. draw cash with your cards      D. pay for goods with your cards