Question

Hilton Shanghai, the city's first international hotel, has been recognized as a top business hotel in Shanghai for its convenient location and outstanding facilities for more than 20 years.
However, the hotel's newly appointed general manager Gerd Knaust says it is the people that make the hotel successful.
More than 380 employees have been working with the hotel for more than 15 years. Some of them have personal relationships with customers.
''It's a people-relation business,'' Knaust says. ''They really tell me about the stories in the last 15 years. It's something very nice to listen to. It's also a lasting memory for the guests.''
In fact, over the years, some of the guests have stayed in the hotel 200 or even 300 times.
Knaust, who has been working in the hospitality industry for more than 30 years, started his career as a chef in Germany. During his early 30s, Knaust already moved to the top in the culinary (烹調的) field as director of kitchen of Hyatt Regency Cologne in Germany.
After holding several general manager positions in Mandarin Oriental hotels, Knaust joined Hilton International as the general manager to open the Conrad and Doubletree by Hilton at Haitang Bay, Sanya in 2010.
When he was appointed as the general manager of Hilton Shanghai in November, he not only was heavily involved in recruitment, sales and marketing strategies but also he worked closely with the food and beverage team to develop the hotel's restaurant concepts and menus.
''I believe that we should offer quality and healthy food.'' he says.
Knaust believes that a hotel must value the customers' comments on Ctrip, Trip Advisor and other platforms, etc.
''It keeps us more on guard to be 100 percent professional,'' he says.
【小題1】Why do business travelers choose Hilton Shanghai?

A．Because of its location, facilities and good service.

B．Because it is in Shanghai.

C．Because its general manager is excellent.

D．Because some customers are the staff’s relatives.

【小題2】From the passage we know ______ .

A．Hilton Shanghai is the first international hotel in China

B．Gerd Knaust thinks that the staff is the most important in making the hotel successful

C．Gerd Knaust has worked in Hilton Shanghai for more than 20 years

D．most of the employees in Hilton Shanghai have personal relationships with customers

【小題3】Knaust joined Hilton International as the general manager to ______.

A．start his career as chef

B．be involved in recruitment

C．open the Conrad and Doubletree

D．develop the hotel’s restaurant concepts and menus

【小題4】Trip Advisor in the last paragraph but one is likely to be______.

A．a person who can give you some advice about trip

B．a place where you can have a good trip

C．an organization which can give you some advice

D．a website where travelers can leave their advice

【小題5】What is the passage mainly about?

A．First international hotel in Shanghai.	B．How to manage a hotel well.
C．Knaust's management idea.	D．Knaust's life story.

Answer 1

【小題1】A
【小題2】B
【小題3】C
【小題4】D
【小題5】C

解析試題分析：本文主要介紹了Hilton Shanghai的總經理Knaust對于一家酒店成功的理念，不在于設施設備，而在于員工所提供的具體的服務。
【小題1】A 細節題。根據文章1,2段as a top business hotel in Shanghai for its convenient location and outstanding facilities for more than 20 years.和However, the hotel's newly appointed general manager Gerd Knaust says it is the people that make the hotel successful.可知A項中的內容都是游客選擇這家酒店的理由。故A正確。
【小題2】B 細節題。根據文章第二段However, the hotel's newly appointed general manager Gerd Knaust says it is the people that make the hotel successful.可知他認為這家酒店成功的主要原因在于人的因素。故B正確。
【小題3】C 細節題。根據文章第六段After holding several general manager positions in Mandarin Oriental hotels, Knaust joined Hilton International as the general manager to open the Conrad and Doubletree by Hilton at Haitang Bay, Sanya in 2010.可知C項內容正確。
【小題4】D 推理題。根據文章倒數第二段  Knaust believes that a hotel must value the customers' comments on Ctrip, Trip Advisor and other platforms, etc.可知這里的Ctri應該是一個給顧客方便評論的平臺，很可能是一個網站。故D正確。
【小題5】C 主旨大意題。本文主要介紹了Knaust對于一家酒店成功的理由，不在于設施設備，而在于員工所提供的具體的服務。故C項正確。
考點：考察經濟類短文閱讀
點評：本文主要介紹了Hilton Shanghai的總經理Knaust對于一家酒店成功的理念，不在于設施設備，而在于員工所提供的具體的服務。本文考查細節題為主，細節題可以在文章中直接找到與答案有關的信息?或是其變體。搜查信息在閱讀中非常重要它包括理解作者在敘述某事時使用的具體事實、數據、圖表等細節信息。在一篇短文里大部分篇幅都屬于這類圍繞主體展開的細節。做這類題一般采用尋讀法?即先讀題，然后帶著問題快速閱讀短文，找出與問題有關的詞語或句子，再對相關部分進行分析對比，找出答案。